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FREQUENTLY ASKED QUESTIONS - SECURITY

 
 
   
Is it safe to use my credit card?
  Yes. We use services from CCAvenue. All payment transactions are done at the secured server provided by CCAvenue. The Credit Card details are encrypted before transmission to the CCAvenue server and even we are not aware of the credit card details punched in by you.
   
What if my password is stolen?
  We maintain your password in encrypted format. We use MD5 one-way algorithm. This prevents any kind of intrusion even if the encrypted password gets into wrong hands. Even, we do not and cannot know your password. In short, there is no way anyone can know your password from our server.
   
What if I forget my password?
  Due to security reasons, we cannot see your password. In case you forget your password, we can reset your password to a random password and mail you that password. The password is a random string and we do not store it for security reasons. You should immediately login with the new password and change it.
   
What if my Credit Card Details are stolen from your server?
  We do not maintain or capture the details of your credit card. When you check out you will be taken to a Credit Card Authorization Service provided by CCAvenue. But then how safe is CCAvenue? Check out the next two questions.
   
Is CCAvenue more secure than other Payment Service Providers?
  Yes - CCAvenue uses secure servers throughout. Contrary to media myth, computer-to-computer transactions using secure servers are generally considered very safe indeed - certainly as safe as, or even safer than, transactions which rely on signatures on bits of paper or card details dictated across a potentially open telephone lines. CCAvenue contains a number of features designed for e-Commerce security across the Internet. Combined, these features make CCAvenue many times more secure than other "distant" users of a credit or debit card, such as telephone or mail order and of course, its competitors. CCAvenue adopts stringent security measures to ensure that critically sensitive information, such as your customer's personal information, is protected. For ultimate data security CCAvenue follows the policy of making end customers place their credit card numbers and bank account details directly onto the secure web pages provided on Payseal.com and citibank.co.in and the various Net Banking interfaces.
Authorization by ICICI's Payseal and Citibank secure gateways
All your customers' credit card Authorization is done using ICICI's E-Payments and Citibank High End Secure Payment Gateways. Your customers enter all their personal information and credit card details on ICICI's E-Payments (Payseal) and Citibank's secure servers and the same is encrypted before it is transmitted over the Internet to the Acquiring Banks. Additionally CCAvenue's server is behind security firewalls to ensure maximum protection of your customer's information. This guarantees that your information is inaccessible to any third party. CCAvenue uses industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption.
Authentication by Verisign
CCAvenue is registered with Verisign, the world's best and most trust worthy Net Authentication Agency. Click here to verify our certificate. CCAvenue also follows strict in-house security guidelines for ensuring confidentiality of your customer information. Since the Payment Gateway application software is maintained at ICICI's E-Payments and Citibank's secure high-end servers, new payment technologies, standards and features are automatically implemented as they emerge. Citibanks and ICICI's E-Payments payment gateway is integrated with risk management component, which empowers them with the ability to control risk effectively. So, without changing your interface, you get the benefits of the latest technologies, which allows you to stay ahead in the rapidly changing landscape of E-commerce.
   
What level of encryption does CCAvenue use?
  CCAvenue uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL.
   
Do you maintain my privacy by not sharing my information?
  We pledge not to share any of your information. The data collected from you is only for shipping and payment purposes.
   
  Check out our Security and Privacy Policy
 
 
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