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RETURN/REFUND POLICY

 

Case I: Custom duty is charged
In very rare cases, your country's custom department may ask for some duty charges. The duty charged is only few bucks. You may opt to either pay the duty and collect the parcel or reject it and ask for a 100% refund on the amount charged to your credit card. Yes, we refund your amount completely. By completely we mean, we refund the shipping charges also.
 
But how long does it take for the refund?
On receipt of the parcel, we will refund your money back to you within 2 business days.
 
Do I need to ship the carton back?
You just need to reject parcel and the postal department should return back such parcels.
 
Case II: Parcel is not in good condition
We try our best to package products tough and tight. Still there are chances that carton gets damaged during transit. You may like to ask for reimbursement for the cartons seriously damaged. This will require the product shipped back to us. Please note that we do not reimburse money if the carton is very negligibly damaged. We also do not reimburse if the damage is reported more than 3 days after receipt of parcel. We will return your 100% money back including cost of shipping.
 
But how long does it take for the refund?
On receipt of the parcel, we will refund your money back to you within 2 business days.
 
Do I need to ship the carton back?
Yes. You will have to ship the carton back to us for reimbursement or reshipment.
 
Case III: Parcel is lost
We send your parcels using "Registered Air Mail". In the event of a lost parcel, you need to send a written complaint (E-mail) at support@DesiStores.Net. The recommended format is mentioned at the end of this page. The parcel will be investigated and refund will be issued for no later than 3-4 weeks. It won't be possible us to refund the money immediately as the post office takes some time to investigate. We will return your 100% money back including cost of shipping in you did not provide us the wrong shipping address. Please note that no refunds will be issued for lost parcel for a wrong shipping address given by you.
 
But how long does it take for the refund?
It takes 3-4 weeks for the post office to investigate the missing parcel and give us a trace of the parcel. We can issue the refunds only after 3-4 weeks or as soon as we get the parcel trace from the post office.
 
 
Case IV: Incorrect shipping address
If you provide a wrong shipping address and the parcel is returned back to us then we will refund your money for the product cost but we will not refund the shipping charges and the transaction fee for payment gateway (generally 5%). If the parcel is lost due to an incorrect address provided by you, then we will not issue any refunds for the lost parcel. If the mistake is ours, we will reship the carton or refund your money back, as opted by you.
 
But how long does it take for the refund?
If the parcel is returned back to us for a wrong shipping address provided by you then we will issue the refunds within 2 business days. If parcel is lost due to invalid shipping address, it will take 3-4 weeks for issuing the refunds, if any. Please refer to details of Case III for details on lost parcels.
 
Case V: Wrong product shipped.
If you order a wrong product by mistake, then you need to ship us back the product. We will issue the refunds for the product but not for the shipping charges and the transaction fee for payment gateway (generally 5%). We will not be able to reship you the product as it will cost us another round of shipping charges. If we ship the wrong product, then you will have to ship back the parcel to us using regular parcel post. We will reship you the product you ordered and refund money for your shipping charges as well.
 
But how long does it take for the refund or reship?
On receipt of the parcel, we will refund your money back to you within 2 business days or we will reship you your product as soon as we receive the parcel back from you.
 
Do I need to ship the carton back?
Yes. You will have to ship the carton back to us for reimbursement or reshipment but we will refund you the charges to bear for shipping us the carton back if its our mistake.
 
Case VI: Parcel returns back due to your unavailability.
In case of registered mail, the parcel needs a return signature from the customer. If you are not available at the time of delivery, you may need to collect the parcel from your local post office. The post office gives 2-3 tries before giving up. If your country's post office returns the parcel back to us, you will have options to either ask for reship or refund. If opted for reship, We will send you a invoice for shipping charges and Credit Card transaction fee, once you pay for it online we will reship your order. If opted for refund, We will refund your money for the product but we will not refund the shipping charges and the transaction fee for payment gateway (generally 5%). If the parcel is lost due to unavailability, we will not be issuing any refunds.
 
Case VII: Contents of the parcel are partially stolen/missing.
There have been reported case of stolen product from the parcel. Such cases are difficult to resolve and we need to show the parcel is 'as received' state to the post office. We will require the parcel shipped back to us as it is to issue 100% refund back.
 
But how long does it take for the refund?
On receipt of the parcel, we will refund your money back to you within 2 business days.
 
 
Format for reporting missing parcel.
Hi,
Please refer to my order id: <your_order_id>. It has been over 3 weeks now, since I placed my order with you and I haven't received it yet. Please investigate into the matter and do the needful to track my parcel.

Here is the shipping address to which I requested the delivery of the order:
<Your_Address_Here>

Thank you,
<Your Name>

 
 
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